Skip links
Customer Portal
Book a demo
Cornerstone VR

Business Admin Apprentice

The role is to provide high-quality business administrative support across three service areas from the same office base.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

You'll be working across the Antser Group, Cornerstone Training delivery and Cornerstone VR.

What you'll do at work
Key Duties & Responsibilities

  • Act as the central point of contact for customers, ensuring enquiries are handled promptly, effectively, and courteously.
  • Provide full administrative support for training delivery, including pre- and post-training processes.
  • Maintain and update key documents such as training calendars and learning data spreadsheets.
  • Interpret contractual arrangements and ensure service provision reflects agreements; resolve customer queries where necessary.
  • Gather and collate client feedback, supporting evaluation processes and maintaining performance data.
  • Liaise with marketing to ensure courses are advertised and offers sent to prospects.
  • Follow processes and liaise with finance to ensure invoices are issued and paid promptly.
  • Support recruitment of trainers and consultants, including contract updates.
  • Ensure course materials are current and relevant, working with team and associates.
  • Proactively support sales by identifying opportunities for spot purchase training and tenders.
  • Contribute to tendering processes, including identifying opportunities and supporting content development.
  • Build strong relationships with trainers, associates, partners, and clients.
  • Be flexible, prioritise workload, and continually seek service improvements.
  • Resolve issues affecting the training business in the absence of senior managers.
  • Undertake other activities of a similar nature as required.

    • Apply for this role